Thank you for choosing RS Components. A representative will be with you shortly.
You are now connected with Donna.
Donna: Hello, you’re chatting with Donna, an RS Sales Specialist. May I take your name please?
You: Morning, im Tom
Donna: Hello Tom how can I help you today?
You: Please could you advise on the availability of 496-6780
(appx 5min wait)
Donna: Tom I am happy to help you this morning. can I ask how many you were looking for and are you looking for delivery or collection from one of our trade counters.
You: It depends how many are available, Ideally for delivery but i could arrange to collect them from a trade counter if necessary
(appx 5min wait)
Donna: Tom how many were you looking for and I can check for you what is available.
You: well If i have to invent a number, do you have 1300?
(appx another 5min wait, preparing for a binary search)
Donna: Let me see what I can do for you.
Donna: Tom we are showing that we have 90 in stock at present.
You: Thankyou, have a good day
Donna: Thank you for chatting with me today. RS really values your feedback. Please click the “End Chat” button at top right of chat box to answer a few questions about your experience with us today.
(STANDBY!)
Ah no wait, RS still suck
Advertisement
April 23, 2010 at 9:25 am |
Hi Tom,
Thanks for taking the time to give us feedback on the live chat functionality RS Components recently launched. We value both negative and positive feedback and we will make sure through our customer satisfaction program that you won’t experience these problems again.
I passed along the post to our customer representatives and they are working on quickly translating your words into action. I can imagine how disappointing it may be to incur such glitches and allow me to apologize for that.
I would love to keep your (and your readers’) feedback coming so please do get in touch with me at Julius.solaris@rs-components.com with your ideas and suggestion on improving the service.
Thanks
Julius Solaris
RS Components
April 25, 2010 at 11:39 am |
Creepy.